Return & Refund Policy

1. Eligibility for Returns

Customers may return items within 14 days of receiving their order, provided that:

• The item is in original condition (unworn, unwashed, and undamaged).
• The item includes all original packaging, tags, and accessories.
• The item is not a final sale or non-returnable product (e.g. socks, insoles, or cleaning kits).
• Discounted, promotional, or sale items are not eligible for returns or refunds.

2. Return Process

To initiate a return, customer must:

• Contact us via our support email or form within 14 days of delivery.
• Provide order number and reason for return.
• Await confirmation and return instructions from our support team.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• We recommend using a trackable shipping service.
• We are not responsible for items lost in transit during the return process.

4. Refunds

• Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, unless the return is due to our error.
• Items purchased on sale or using a discount code are non-refundable.

5. Exchanges

• Exchanges are subject to stock availability.
• If preferred size/model is not available, customer may choose a refund instead.

6. Defective or Incorrect Items

• In the event of a defect or wrong item, customers must report the issue within 48 hours of receiving the order.
• We will cover full return shipping and send a replacement or issue a full refund.

7. Contact Information

For any inquiries related to returns or refunds, please contact:

📧 contact@sneakerstoreegy.com
📞 +1 234 567 890
🌐 sneakerstoreegy.com/contact